At Vueling, we understand that sometimes unexpected circumstances may arise that cause you to cancel your flight. That’s why we’ve designed our cancellation policy to be as flexible and accommodating as possible while still ensuring fairness to all our customers.
In this article, we’ll provide you with all the details you need to know about our Vueling Cancellation Policy, including how to cancel your flight, our refund policy, and any fees that may apply.
How to Cancel Your Flight with Vueling
If you need to cancel your Vueling flight, you can do so easily online or by contacting our customer service team. To cancel your flight online, simply log in to your Vueling account, select “My Bookings,” and choose the flight you wish to cancel. Follow the prompts to complete the cancellation process.
If you prefer to cancel your flight by phone, you can contact our customer service team at any time. Our agents are available 24/7 to assist you with your cancellation and answer any questions you may have.
It’s important to note that the process for cancelling your flight may vary depending on the type of ticket you purchased. For example, if you purchased a “Basic” ticket, you may not be eligible for a refund, while customers who purchased “Optima” or “Excellence” tickets may be eligible for a partial or full refund.
Our Refund Policy
At Vueling, we understand that plans can change, and we want to make sure our customers are fairly compensated if they are unable to travel as planned. If you cancel your flight, the amount of your refund will depend on the type of ticket you purchased and how close to the departure date you cancelled.
If you purchased a “Basic” ticket and cancel your flight, you will not be eligible for a refund. If you purchased an “Optima” or “Excellence” ticket, you may be eligible for a partial or full refund depending on how far in advance you cancel.
If you cancel your flight more than 7 days before departure, you may be eligible for a full refund. If you cancel your flight less than 7 days before departure but more than 2 hours before the scheduled departure time, you may be eligible for a partial refund. If you cancel your flight less than 2 hours before the scheduled departure time, you will not be eligible for a refund.
Fees That May Apply
Depending on the type of ticket you purchased and when you cancel your flight, certain fees may apply. For example, customers who purchased a “Basic” ticket may be required to pay a cancellation fee if they cancel their flight less than 2 hours before departure.
Customers who purchased an “Optima” or “Excellence” ticket may not be required to pay a cancellation fee, but other fees may apply depending on the circumstances. For example, if you need to make changes to your booking after cancelling your flight, you may be required to pay a fee.
It’s important to review the terms and conditions of your ticket carefully to understand any fees that may apply in the event of a cancellation.
Tips for a Smooth Cancellation Process
While we hope that you won’t need to cancel your Vueling flight, we understand that sometimes unexpected events can occur. To help ensure that the cancellation process goes as smoothly as possible, here are a few tips to keep in mind:
- Know your ticket type: As mentioned earlier, the details of our cancellation policy may vary depending on the type of ticket you purchased. Make sure you understand the terms and conditions of your ticket before you cancel your flight to avoid any surprises.
- Cancel as soon as possible: If you know you need to cancel your flight, don’t wait until the last minute. The earlier you cancel, the more likely you are to be eligible for a refund, and the easier it will be for us to make alternate arrangements for any connecting flights.
- Contact customer service for assistance: If you have any questions or concerns about the cancellation process, don’t hesitate to contact our customer service team. Our agents are available 24/7 to assist you with your cancellation and answer any questions you may have.
- Review your travel insurance policy: If you purchased travel insurance, review your policy to understand what coverage you have in the event of a cancellation. Some policies may provide additional coverage for cancellations due to unforeseen events like illness or natural disasters.
In conclusion, at Vueling, we understand that sometimes things don’t go as planned. Our cancellation policy is designed to be as fair and accommodating as possible, while still ensuring that we can continue to provide high-quality service to all our customers. If you need to cancel your flight, please review the terms and conditions of your ticket carefully and contact our customer service team for assistance. We’re always here to help you have the best possible travel experience with Vueling.
