Moving to a new home can be exciting, but also stressful. You have to pack your belongings, change your address, and deal with utilities. One of the utilities you may need to take care of is your internet service. If you are an AT&T internet customer, you have two options: transfer your service to your new address or cancel your service altogether. Here is a guide on how to do either option, depending on your situation.
How to Transfer AT&T Internet Service When You Move
If you are moving to a new address within the 21 states that AT&T covers, you may be able to transfer your internet service without any hassle. Here are the steps you need to follow:
Check the availability of AT&T internet service at your new address. You can do this by visiting the AT&T website and entering your new ZIP code. You will see the plans and prices that are available in your area.
Contact AT&T customer service at 800-288-2020 and tell them that you want to transfer your internet service. You will need to provide your account number, current address, new address, and moving date. You can also schedule a transfer online by logging into your AT&T account and selecting “Move or Transfer Service”.
Choose a plan and equipment that suits your needs and budget. You may be able to keep your current plan and equipment, or you may need to upgrade or downgrade depending on the availability and compatibility at your new address. You will also need to decide if you want to self-install or have a professional installation.
Confirm your transfer details and fees. You will receive a confirmation email or text message with your transfer order number, installation date, equipment details, and fees. You may have to pay a one-time activation fee of $35 or an installation fee of $99, depending on your plan and equipment. You may also have to pay a prorated amount for the days of service at both addresses.
Pack and return any equipment that you are not keeping. If you are changing or upgrading your equipment, you will need to pack and return any equipment that you are not keeping, such as modems, routers, or cables. You can return them by mail using a prepaid shipping label or by dropping them off at an AT&T store.
Set up your new equipment and enjoy your internet service at your new address. If you choose self-installation, you will receive a kit with instructions on how to set up your new equipment. If you choose a professional installation, an AT&T technician will come to your new address and set up everything for you.
How to Cancel AT&T Internet Service When You Move
If you are moving to a new address where AT&T internet service is not available, or if you simply want to switch to a different provider, you may need to cancel your internet service altogether. Here are the steps you need to follow:
Check your contract and cancellation policy. Depending on when you signed up for AT&T internet service, you may have a contract that binds you for a certain period of time, usually 12 or 24 months. If you cancel before the end of your contract term, you may have to pay an early termination fee (ETF) of $15 for each month remaining on your contract. However, if you cancel within 14 days of activation, you can avoid the ETF altogether.
Contact AT&T customer service at 800-288-2020 and tell them that you want to cancel your internet service. You will need to provide your account number, current address, and cancellation date. You can also cancel online by logging into your AT&T account and selecting “Cancel Service”.
Pay any outstanding balance and fees. You will receive a final bill with any outstanding balance and fees that you owe, such as the ETF, prorated charges, or equipment fees. You can pay online, by phone, by mail, or in person at an AT&T store.
Pack and return all equipment that you leased from AT&T. You will need to pack and return all equipment that you leased from AT&T, such as modems, routers, or cables. You can return them by mail using a prepaid shipping label or by dropping them off at an AT&T store. If you fail to return the equipment within 21 days of cancellation, you may be charged an unreturned equipment fee of up to $150 per device.
Conclusion
Whether you want to transfer or cancel your AT&T internet service when you move, you have to follow some steps and pay some fees. The best way to avoid any hassle or extra charges is to plan ahead and contact AT&T customer service as soon as possible. You can also compare other internet providers in your area and see if you can find a better deal or service. Moving can be stressful, but your internet service doesn’t have to be.
